Vetwell Friends

Vetwell Friends is a group of clients and patients who share our enthusiasm for excellent science based patient care and are loyal supporters of our practice group. There is no charge to be a basic member of Vetwell Friends, and you can register by contacting your local Vetwell practice.

The following describes the way the Friends scheme will function.

Goals of Vetwell Friends

  • Educate clients on the best health care for their pet
  • Promote a close association between the client, the pet and Vetwell practices
  • Reward clients for their loyalty for using Vetwell practices as their primary source for pet products and services

Pet Points

  • Points will accrue differently for different products and service
  • The rate of points accrual for each product and service will be determined by the practice owners and may change from time to time
  • Points will be accounted for by Vetwell practices
  • Points will be reported to clients every quarter by email
  • Points balances will be made available to any Friend who asks for them
  • Points can be used once a balance of 2,000 points is reached
  • Points will expire 18 months after they are accrued

Using Pet Points

  • Pet Points can be redeemed at any Vetwell practice
  • Pet Points can be redeemed on any product or service provided by a Vetwell practice
  • Redemption will be offered by Vetwell practice staff at the time of invoicing or can be requested by clients

Click here for detailed Terms & Conditions.

Terms & Conditions

Vetwell Friend’s Requirements

  • Must be clients of a Vetwell practice
  • At least one pet owned by the client must receive an Annual Health Check and Vaccination from a Vetwell practice
  • Must provide Vetwell practice with an up to date email address for the delivery of points balances
  • Points balances will be contained in a newsletter emailed every quarter. Clients may unsubscribe from the newsletter at any time.

Fees & Charges

  • There is no charge to be a basic member of Vetwell Friends

Pet Points

  • Friends will receive pet points when they make purchases from Vetwell practices
  • Points will accrue differently for different products and service
  • The rate of points accrual for each product and service will be determined by the practice owners and may change from time to time
  • Points will be accounted for by Vetwell practices
  • Points will be reported to clients every quarter by email
  • Points balances will be made available to any Friend who asks for them
  • Points can be used once a balance of 2,000 points is reached
  • Points will expire 18 months after they are accrued

Using Pet Points

  • Pet Points can be redeemed at any Vetwell practice
  • Pet Points can be redeemed on any product or service provided by a Vetwell practice
  • Redemption will be offered by Vetwell practice staff at the time of invoicing or can be requested by clients

Exclusions

  • Pet Points will not be available on any discounted or financed products or services
  • Pet Points cannot be redeemed for cash
  • Pet Points cannot be transferred to another client
  • Pet Points will not apply to products bought on the Vetwell Shop
  • Pet Points cannot be used on the invoice from which they were generated

Inactive Vetwell Friends

  • Friends will be made inactive under specific circumstances
  • Inactive friends can keep and use their points but cannot accrue more points while inactive
  • At the discretion of the staff of Vetwell practices, Friends will be made inactive if:
    • They unsubscribe from the quarterly newsletter
    • At least one pet owned by the Friend does not receive an Annual Health check and Vaccination at a Vetwell Practice
    • They have an outstanding unpaid invoice at any Vetwell practice
  • Friends can be made active again at any time by meeting the requirements for Friends

Terms & Conditions Updates

  • These Terms & Conditions may be updated annually or from time to time and may include changes to any of these Terms & Conditions at the absolute discretion of the owners of Vetwell Practices

Definitions

Clients are people who have visited a Vetwell practice with a pet for whom an active medical record is maintained at the Vetwell practice.

Friends or Vetwell Friends are clients of any Vetwell Practice who have elected to become friends.

Pet Points or Points are points which are accrued when clients patronise Vetwell Practices. Points have a redeemable value of 1 cent worth of products and services from Vetwell Practices. Points are accrued by clients not individual pets.

Vetwell Practices refers to the following independently owned veterinary practices: Alderley Veterinary Practice, Aspley Veterinary Practice, Chelmer Graceville Veterinary Practice, Mitchelton Veterinary Practice, North Lakes Veterinary Hospital, Clontarf Veterinary Practice, Deagon Veterinary Practice.